Terms of service

Terms of Service

Effective Date: 14-07-2026

Welcome to NAITRA.STORE ("we," "our," "us"). By accessing or using our website, you agree to be bound by these Terms of Service ("Terms"). Please read them carefully before using our website or placing an order.

If you do not agree with these Terms, please do not use our website.

1. Eligibility and Account Terms

By using this website, you confirm that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

  • The information you provide is accurate, complete, and up to date.

  • You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

  • You agree to notify us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate any account that violates these Terms.

2. Pricing and Payment

  • All prices displayed on NAITRA.STORE are in Indian Rupees (INR) unless otherwise specified.

  • Prices are subject to change without prior notice.

  • We accept payment through the payment methods displayed at checkout.

  • Orders will only be processed after successful payment authorization.

  • In case of pricing errors or technical issues, we reserve the right to cancel or refuse any order and issue a full refund where applicable.

3. Product Descriptions

We strive to ensure that all product descriptions, specifications, images, and pricing are accurate.

However:

  • Product colors may vary slightly due to screen settings.

  • Minor variations in size, packaging, or appearance may occur.

  • We do not guarantee that all information is completely error-free.

If you receive a product that differs significantly from its description, please contact us at [buyfromnaitra.store@gmail.com].

4. Order Acceptance and Cancellation

Placing an order does not guarantee acceptance.

We reserve the right to:

  • Refuse or cancel any order at our discretion.

  • Limit quantities purchased.

  • Cancel orders suspected of fraud, unauthorized activity, pricing errors, or stock unavailability.

If your order is cancelled after payment, the amount will be refunded to your original payment method.

5. Shipping and Delivery

We aim to process and dispatch orders promptly.

Please note:

  • Delivery timelines are estimates and may vary depending on your location, courier services, weather conditions, or other unforeseen circumstances.

  • Delays caused by courier partners or events beyond our control do not constitute a breach of these Terms.

  • Customers are responsible for providing accurate shipping information.

We are not responsible for delays resulting from incorrect or incomplete delivery details provided by customers.

6. Returns and Refunds

Our Return & Refund Policy forms an integral part of these Terms.

Customers may request returns within [7 days] of receiving eligible products, subject to our Return & Refund Policy.

Approved refunds are generally processed within 5–7 business days after inspection of the returned product.

For return assistance, please contact:

Email: [buyfromnaitra.store@gmail.com]

7. Prohibited Uses

You agree not to use this website to:

  • Violate any applicable laws or regulations.

  • Engage in fraudulent or deceptive activities.

  • Upload or distribute viruses, malware, or harmful code.

  • Attempt unauthorized access to our systems or customer information.

  • Interfere with the website's functionality or security.

  • Infringe upon intellectual property rights.

  • Use the website for unlawful, abusive, or harmful purposes.

Violation of these Terms may result in suspension or permanent termination of access.

8. Intellectual Property

All content on NAITRA.STORE, including logos, trademarks, graphics, product images, text, icons, website design, and other materials, is owned by or licensed to us and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without our prior written permission.

9. Limitation of Liability

To the maximum extent permitted by applicable law:

  • NAITRA.STORE shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website or products.

  • Our maximum liability shall not exceed the amount paid by you for the relevant order.

  • We do not guarantee uninterrupted or error-free operation of the website.

Nothing in these Terms limits liability where such limitation is prohibited under applicable law.

10. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice.

Any changes will become effective immediately upon publication on this website.

Continued use of the website after updates constitutes acceptance of the revised Terms.

12. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms or your use of NAITRA.STORE shall be subject to the exclusive jurisdiction of the competent courts located in Cochin/Kerala, India.

13. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Store Name: NAITRA.STORE

Email: buyfromnaitra.store@gmail.com

We are committed to providing a secure, transparent, and reliable shopping experience for all our customers.