Shipping policy

Shipping Policy

Effective Date: 14-07-2026

Thank you for shopping with NAITRA.STORE. We are committed to delivering your orders safely and on time. Please review our Shipping Policy to understand how we process and deliver your purchases.

1. Order Processing

All orders are processed within 1–2 Business Days after successful payment confirmation.

  • Orders are processed from Monday to Saturday, excluding public holidays.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

  • During festive seasons, sales, or periods of high order volume, processing may take slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

2. Shipping Methods

We partner with trusted courier providers to ensure reliable delivery across India.

Available shipping options include:

  • Standard Shipping

  • Express Shipping (where available)

Shipping methods available for your location will be displayed during checkout.

3. Estimated Delivery Time

Estimated delivery timelines are:

  • Standard Shipping: 7–10 Business Days

  • Express Shipping: 3–5 Business Days (where available)

Please note that delivery timelines are estimates and may vary due to:

  • Delivery location

  • Courier partner operations

  • Weather conditions

  • Public holidays

  • Unexpected operational delays

Deliveries to remote or rural locations may require additional time.

4. Shipping Charges

  • Standard Shipping: ₹99

  • Free Standard Shipping on all orders above ₹999.

  • Express Shipping: Charges will be displayed during checkout, where available.

Shipping charges, if applicable, will always be shown before you complete your purchase.

5. Order Tracking

Once your order has been shipped, you will receive:

  • A shipping confirmation email

  • A tracking number

  • A tracking link (where available)

You can use the tracking information to monitor the status of your shipment at any time.

If you do not receive your tracking information within a reasonable period after dispatch, please contact us at buyfromnaitra.store@gmail.com.

6. Delivery Issues and Delays

While we strive to deliver every order on time, delays may occasionally occur due to circumstances beyond our control, including:

  • Weather disruptions

  • Courier service delays

  • Natural disasters

  • Government restrictions

  • High order volumes

  • Incorrect or incomplete shipping information

NAITRA.STORE is not responsible for delays caused by courier partners or events beyond our reasonable control. If your package appears delayed or lost, please contact us, and we'll do our best to assist you.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details when placing an order.

If an incorrect or incomplete address is provided:

  • Delivery may be delayed.

  • Additional shipping charges may apply for re-delivery.

  • We cannot be held responsible for orders delivered to an incorrect address provided by the customer.

If you notice an error after placing your order, please contact us immediately at buyfromnaitra.store@gmail.com.

8. International Shipping

At present, NAITRA.STORE ships only within India.

If international shipping becomes available in the future, eligible countries, shipping charges, customs duties, taxes, and estimated delivery times will be displayed during checkout.

Customers are responsible for any customs duties, import taxes, or additional charges imposed by their destination country.

9. Damaged or Lost Packages

If your order arrives damaged or you believe your package has been lost:

  • Contact us within 7 days of delivery (or the expected delivery date for lost packages).

  • Include your order number and clear photographs of the damaged product and packaging (if applicable).

Our team will review your request promptly and work towards an appropriate resolution, including a replacement or refund where applicable.

10. Contact Us

If you have any questions about shipping, delivery, or order tracking, we're here to help.

Store Name: NAITRA.STORE

Email: buyfromnaitra.store@gmail.com

Thank you for choosing NAITRA.STORE. We appreciate your trust and are committed to delivering a smooth, reliable, and enjoyable shopping experience.